Privacy Policy

How we collect, use, and protect your information

Last updated: July 26, 2025

1. Introduction

Chef Optics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food business management platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Food business information (name, type, location)
  • Account credentials and profile information
  • Payment and billing information
  • Communication preferences

2.2 Business Information

We collect business-related information to provide our services:

  • Menu items, recipes, and ingredient data
  • Sales and transaction data
  • Inventory and supplier information
  • Analytics and performance metrics

2.3 Technical Information

We automatically collect certain technical information:

  • IP address and device information
  • Browser type and version
  • Usage patterns and analytics
  • Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process transactions and manage accounts
  • Generate menu engineering insights and analytics
  • Send important updates and notifications
  • Improve our platform and develop new features
  • Provide customer support and respond to inquiries
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

  • Cloud hosting and infrastructure providers
  • Payment processors and billing services
  • Customer support and communication tools
  • Analytics and monitoring services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal requests or court orders
  • Government investigations or regulatory inquiries
  • Protection of our rights, property, or safety
  • Prevention of fraud or security threats

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response and recovery procedures

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Improve our services and develop new features

You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing activities
  • Restriction: Request limitation of data processing

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content and features
  • Improve our services and user experience

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices within our platform

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@chefoptics.com
  • Address: [Your Business Address]

This Privacy Policy is effective as of the date listed above and applies to all users of Chef Optics services.